Refund policy

Damaged, defective or incorrect items

If your item arrives damaged, has a clear finishing defect or differs from your order, contact us within 7 days of arrival with your order number and photos showing the issue. After review, we will explain the available exchange, repair or refund. The seller covers necessary return shipping for defective or incorrectly supplied items.

Change-of-mind returns

These pieces may be finished to order after size confirmation and use natural materials that vary between items. Once finishing has started, we generally do not accept returns for an incorrectly selected size, a different impression from the images, or variations in color, pattern or inclusions within the range described on the product page. This does not limit any rights provided by applicable law.

Cancellation

You may contact us to request cancellation before finishing begins. Cancellation is not available after finishing has started or the order has shipped.

Refunds

When a refund is approved, it is generally returned to the original payment method after we confirm receipt of the returned item. Processing time depends on the payment provider. If an order carried an explicitly offered usage benefit, any unused benefit ends when its return is confirmed.

We provide the return address and contact instructions when approving a return. Payments are not accepted while seller details, contact information or required transaction conditions are not displayed.